Deposit collection is now live for all Pro subscribers
March 28, 2026 • 2 min readStarting today, every practice on the Pro plan can collect a deposit at the moment a patient books. It is the most requested feature we have shipped this year, and it directly targets the slots that quietly cost you the most: the ones that go empty without warning.
Turn on deposits in your payment settings and choose an amount that fits your practice — many doctors start at a modest figure such as the price of a coffee. When a patient books, they pay the deposit through a secure checkout. The amount is applied to their consultation fee, or refunded automatically if they cancel within the window you set.
A patient who has put something down, however small, treats the appointment differently. The deposit is not about the money — it is a commitment signal. Practices in our early access group saw their no-show rate fall sharply within the first few weeks, with no increase in booking drop-off.
Deposits are available now on every Pro and Clinic account. Open Settings, choose Payments, and connect your account. You can set different deposit rules per appointment type, so first visits and routine follow-ups can be treated separately.